FAQs

We offer free worldwide shipping with no minimum order. Estimated delivery: 7 days from the date you place your order, including processing. Orders are processed within 1–2 business days (Monday–Friday); this is included in the 7-day estimate. Delivery times are estimates and may vary by destination or due to holidays, customs, weather, or carrier delays. See the shipping policy for further shipping information.

Use the tracking information in your shipping confirmation email or visit Track Order. If tracking does not work, contact support with your order number.

The current cancellation policy allows requests within 12 hours of placing an order. After that window, the order cannot be modified, except that the shipping address can be corrected before dispatch. Email support as soon as possible and read the cancellation policy.

The available payment methods are shown at checkout before you pay.

You can request a return within 30 days of receiving an eligible item. It must be unworn or unused, with tags and original packaging, and you need proof of purchase. The refund policy excludes sale items and gift cards, among other exceptions. Read the full refund policy before purchasing.

Email support with your order number and details of the issue. For damage or an incorrect item, include a photo. Request approval before sending anything back; accepted returns receive instructions.

The policy states that approved refunds are sent to the original payment method within 10 business days after inspection and approval. Your bank may need additional processing time. Contact support if more than 15 business days have passed since approval.

Check whether the product page provides measurements for the specific item or only a general guide. General size charts do not guarantee the fit of every style. If exact measurements are missing or you are between sizes, contact support before ordering. See our size guide.

Email support@womona.com or use the contact form.